Privacy policy

PRIVACY POLICY

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Luna Home and Gifting ("we", "us") operates lunahomes.in. This policy is governed by the Information Technology Act, 2000 and IT (SPDI) Rules, 2011.

Data Collected
Name, email, phone, shipping and billing address (at checkout). Payment data is processed by Shopify via encrypted channels — we do not store card details. Behavioural data is collected via Meta Pixel and Shopify Analytics.

Purpose of Processing
Order fulfilment, delivery tracking, customer communication, fraud prevention, and advertising optimisation via Meta platforms.

Third-Party Processors
Shopify Inc. (platform), Delhivery (logistics), Meta Platforms Inc. (advertising). Data is not sold or shared beyond operational necessity.

Cookies
We use session cookies (Shopify) and tracking pixels (Meta) for analytics and retargeting. Cookies may be disabled via browser settings.

Data Security
All transactions are SSL/TLS encrypted. Reasonable technical measures are in place to prevent unauthorised access or disclosure.

Retention
Data is retained for the duration necessary to fulfil orders and meet legal obligations, up to 3 years for transactional records.

Your Rights
You may request access, correction, or deletion of your data by emailing lunahomes.in@gmail.com. Requests are addressed within 30 days.

Amendments
This policy may be updated at any time. Continued use of the site constitutes acceptance.

Contact
Luna Home and Gifting · Delhi, India 110052 · lunahomes.in@gmail.com